RCS Grade: G
Location: Preference for EMEA time zone
Job Purpose:
Implement Air Freight Systems & Digital Delivery plans, processes and activities to deliver accurate and effective functional outcomes in line with business needs and objectives, relevant strategies and standards, Group guidelines and policies, and applicable legal, regulatory and compliance requirements. This includes leading and orchestrating significant Air Freight solution delivery programs across domains, countries or regions, ensuring digital demand is sequenced, governed, adopted and measured against business value.
Key Tasks:
Provide input into Air Freight solution delivery strategy, digital roadmap and portfolio direction in line with Air Freight business objectives, GTOM standards and approved governance. Lead delivery of large, complex or multi-country projects and programs with clear scope, value case, dependency plan, adoption plan and risk control. Direct pipeline prioritization and ensure RUN / MATCH / LEAP classification is applied consistently to stability, competitive parity and differentiation initiatives. Coordinate across Solution Delivery, IT, Product, PE, CO/CT, GSC, Operations, Pricing, SCM & Gateways, OA and Implementation to ensure digital initiatives are executable and reusable. Identify fragmented or country-specific solution demand where a reusable regional or global capability would better support GTOM. Lead implementation of transformational change projects that improve the service portfolio, automation level, data quality, customer visibility, or operational control. Track project progress, adoption maturity, value realization and benefit delivery; highlight divergence from plan and trigger corrective action. Assess technical and business-process alternatives, recommend feasible approaches and ensure solutions do not undermine global standards or local execution accountability. Lead risk management, mitigation planning, dependency resolution and executive communication for strategic digital initiatives. Develop capability in managers, specialists and domain users on structured demand, UAT quality, adoption discipline and portfolio value thinking. Convince subject matter experts and key stakeholders including Air Freight Product, Strategy & Operational Excellence, Process Excellence, Customer Operations / Control Tower, Growth, Pricing, SCM & Gateways, Network & Charters, Operational Accounting and Implementation stakeholders; Regional and country Air Freight leadership, stations, GSC, Solution Delivery, IT / AD, Finance, HR; external vendors or system partners; and senior regional and global Air Freight leaders to accept new concepts, practices and approaches. Build strong, trusting cross-functional relationships with DHL managers and relevant partner teams. May cooperate with approved third parties and provide technical guidance to line managers, employees, customers, and key stakeholders.Qualifications & Key Requirements:
Bachelor’s Degree or equivalent experience/qualification. Proven ability to independently lead and manage large, global cross‑functional initiatives. Comfortable operating in highly complex, cross‑functional environments and resolving ambiguity through structured, evidence‑based analysis. Strong track record of driving governance, adoption, and closure outcomes across multiple regions and countries. Skilled at influencing VP/SVP stakeholders across Product, Operations, Regions, GSC, Finance, and Digital/IT. Experience partnering with Solution Delivery teams to drive structured closure plans and enablement activities. Strong coordination and negotiation skills with internal and external data or system providers. Ability to drive execution through influence and governance authority, not hierarchical control. Strategic Planning, Business Analysis, Program Management, Portfolio Prioritization, RUN / MATCH / LEAP Governance. Risk Management, Change Management, Agile / Hybrid Delivery, Business Case, Value Realization, Adoption Leadership. Executive Communication, Stakeholder Management, Influencing, DHL Business Knowledge. Air Freight Systems Architecture Awareness, Data & Process Fluency, People Management. Minimum 10 years’ experience in enterprise transformation, operational systems, process excellence, and analytics‑driven roles. Fluent in English (verbal & written). weniger ansehen RCS Grade: I
Location: Europe (Bonn, Germany)
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. As the experts in freight forwarding, we deliver 100% assurance to our customers via a mindset that’s always looking ahead to the next commercial opportunity, predicting the next potential issue, anticipating the next global trend. Because at DHL Global Forwarding we’re not simply about freight forwarding. We’re about forward-thinking ways to connect people – and improve their lives.
Job Purpose:
As Manager Global Ocean Freight Risk Management & Compliance Reporting, Data & Automation, you will lead the transformation of global Ocean Freight compliance into a data-driven, AI-enabled, and highly automated operating model.
This role goes beyond reporting and governance. You will design and operate a Compliance Intelligence ecosystem, leveraging data, automation, AI and digital agents to:
Detect risks proactively using data and AI-supported insights Automate remediation and control workflows end-to-end Enable real-time transparency through intelligent dashboards Reduce manual effort through scalable automation and agent-based solutionsYou will act as a bridge between Compliance, Operations, and Technology, ensuring regulatory requirements (FMC / OSRA, DG, documentation, security etc.) are translated into smart, self-driving and measurable systems.
Principal accountabilities:
Global CAPA Governance
Own and operate the global Corrective & Preventive Action (CAPA) framework across all Ocean Freight compliance domains as a digital and intelligent system Design AI-supported workflows and automation, including: CAPA creation based on findings and triggers Intelligent routing and prioritization (risk-based) AI-assisted validation and completeness checks Implement rule-based and AI-driven agents to: Monitor CAPA progress Flag delays, inconsistencies or missing evidence Drive “automation-first and AI-augmented” execution modelCompliance Data, Analytics & AI Insights
Build and maintain a global compliance data model Develop advanced analytics and AI-supported insights, including: Pattern detection (recurring root causes) Risk clustering across regions/countries Predictive indicators for potential compliance breaches Use tools such as: Power BI / data visualization platforms Data models / structured datasets Emerging AI capabilities where applicableIntelligent Reporting & Decision Support
Define and maintain the global KPI framework, metrics, thresholds, and reporting standards. Shift from static reports to real-time, AI-enhanced dashboards Introduce: Automated commentary generation (AI-supported summaries of trends) Smart alerts for critical developments Enable self-service and AI-assisted reporting for stakeholdersFMC / Regulatory Audit Readiness Reporting
Maintain consolidated FMC / maritime compliance status across regions. Support BEIC audit readiness and internal mock audits with structured reporting. Ensure reporting is consistent, factual, and regulator defensible.Digital Validation & Control Effectiveness
Introduce technology-supported validation mechanisms Use automation and AI support to: Cross-check evidence completeness Identify inconsistencies between findings and remediation Integrate validation into end-to-end digital workflowAI Agents & Continuous Improvement
Identify and deploy AI agents / copilots to support: CAPA tracking and follow-ups Data extraction from reports or audit results Meeting summaries and action tracking Compliance monitoring triggers Act as “Product Owner for Compliance Intelligence”, continuously enhancing: Automation Data integration AI use cases Drive simplification through smart, scalable system designDecision Rights
Block CAPA closure where evidence or validation is insufficient Escalate overdue Critical CAPAs to EVP Ocean Freight & Audit Committee streamsSkills
Strong compliance governance and CAPA management expertise Strong understanding of data analytics, data models, and dashboarding Experience or strong interest in: Process automation (workflow tools, low-code platforms) AI / Generative AI / digital agents / copilots Excellent analytical and executive reporting skills Deep understanding of maritime and security compliance risks High credibility with senior stakeholdersQualifications and Experience
Degree in Compliance, Data Science, Information systems, Law, Business, or Supply Chain preferred 7–12+ years in compliance governance, data, analytics, automation, audit, or risk management Demonstrated CAPA and executive reporting experience Exposure to AI tools, digital copilots, or automation platforms is a strong advantage FMC / OSRA and maritime compliance knowledge strongly preferredYour Benefits
Positive work environment: Our TOP EMPLOYER prestigious certificationattests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees Comprehensive Benefits Package:We offer a comprehensive benefits package that includes health insurance, retirement plans, social counseling, 30 days paid vacation, generous corporate discount programs and other employee wellbeing programs. Global Exposure: Joining DHL Global Forwarding means being part of a truly global organization, providing you with the opportunity to work with diverse teams and gain exposure to international markets and practices. Work-Life Balance: We understand the importance of maintaining a healthy work-life balance, and we strive to provide a flexible work environment. Continuous Learning and Development:We invest in our employees' growth by offering training programs, coaching, workshops, and resources to enhance your skills and knowledge. Onboarding: Individual onboarding, training on the job, networking, a dedicated certified program.Our official website: DHL Global Forwarding
Check out our business updates and culture: LinkedIn/ Instagram / Facebook & X
YOUR FUTURE, DELIVERED.
weniger ansehen DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.
As the experts in freight forwarding, we deliver 100% assurance to our customers via a mindset that’s always looking ahead to the next commercial opportunity, predicting the next potential issue, anticipating the next global trend. Because at DHL Global Forwarding we’re not simply about freight forwarding. We’re about forward-thinking ways to connect people – and improve their lives.
JOB PURPOSE
Develop and administer Air Freight Systems & Digital Delivery plans, processes, programs and activities to deliver effective and efficient functional outcomes in line with business needs and objectives, relevant strategies, frameworks and standards, Group guidelines and policies, and applicable legal, regulatory and compliance requirements. This includes managing Air Freight Systems & Digital Delivery activities within the assigned scope by converting business demand into governed solution delivery work, ensuring delivery within cost, time and quality expectations, and driving adoption of approved systems and capabilities.
KEY TASKS
Manage assigned Air Freight solution delivery pipeline, ensuring demand is captured through the approved front door and supported by business rationale, impact, requirements and evidence. Lead planning and delivery of approved projects, enhancements, system fixes or adoption initiatives within scope, quality, timeline and budget expectations. Apply RUN / MATCH / LEAP logic to support prioritization and ensure stability, competitive parity and innovation demand are not mixed without decision discipline. Coordinate business requirements, UAT, training, readiness, release communication and post-go-live adoption with domains, GSC, Solution Delivery and IT. Support approved systems such as CW1, QuoteShop, Sales360, myDHLi, FRP / Station Monitor, LifeTrack and CapTrack are supported through consistent business ownership and adoption logic. Identify risks, dependencies, system gaps and adoption blockers early and escalate with impact, owner, due date and proposed decision path. Challenge local tool creation, shadow reporting, duplicated demand routes and country-specific rebuild requests that undermine GTOM standardization. Link system initiatives to AQI/SQI, productivity, customer promise, compliance, file quality, billing quality, cost-to-serve or strategic differentiation outcomes. Execute effective project governance including decision logs, action tracking, readiness checks, defect management and value realization follow-up. Instruct specialists and business users on digital governance, structured requirements, UAT discipline and adoption expectations.SKILLS
Project Management Business Analysis RUN / MATCH / LEAP governance demand intake management UAT leadership change management adoption leadership risk management stakeholder management DHL Business Knowledge CW1 / QuoteShop / FRP / myDHLi awareness LifeTrack / CapTrack awareness process-to-system translation business case development executive communicationQUALIFICATIONS AND EXPERIENCE
Education
Bachelor’s Degree or equivalent experience/qualification
Experience
more than 2 yearsYOUR BENEFITS
Positive work environment: Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees Comprehensive Benefits Package: We offer a comprehensive benefits package that includes health insurance, retirement plans, social counseling, 30 days paid vacation, generous corporate discount programs and other employee wellbeing programs. Global Exposure: Joining DHL Global Forwarding means being part of a truly global organization, providing you with the opportunity to work with diverse teams and gain exposure to international markets and practices. Work-Life Balance: We understand the importance of maintaining a healthy work-life balance, and we strive to provide a flexible work environment. Continuous Learning and Development: We invest in our employees growth by offering training programs, coaching, workshops, and resources to enhance your skills and knowledge. Onboarding: Individual onboarding, training on the job, networking, a dedicated certified program. weniger ansehen Job Purpose
The successful candidate will act as the key point of contact for a global customer in the energy and manufacturing sector. Implement account management plans and processes to expand and maintain customer base, enhance customer satisfaction and achieve sales objectives for key accounts in line with business and sales objectives, Group guidelines and policies.
Differentiator
Recognized subject matter expert in job area typically obtained through advanced education and work experience Manage large projects or processes with limited oversight from manager Problems faced are difficult and often complex involving various geographies and stakeholdersKey Tasks
Ensure that the sales goals for the relevant major/strategic key accounts are met, taking cross-divisional aspects into account Plan, control, and strategically further develop acquisition, preparation of proposals, customer support, and customer consulting Control internal and external resources (e.g., Marketing, Product Development, Customer Support) to optimally meet the customers’ needs Define and/or further develop the proposal processes and (customer-specific) services Design pricing and discounting for assigned key accounts and manage/control contractual negotiations with the assigned key accounts with the aim of achieving the best possible conditions for DHL Take responsibility for sales planning and perform sales activities for the key accounts (revenue planning/ visits, events) Independently identify market/growth potential, observe the competitors, and know their service spectrum, price structure, and price policy Independently advise (top) management regarding strategic customers and potential new customers Independently process complex, strategically important projects/acquisitions and make strategic, economic, and/or specialist decisions for own task area Define process standards in the area of Key Account Management Define and develop best practices for the Key Account Management area Establish and maintain relationships with key accounts for profitable business outcomes Identify problems that may not be clear in own area of authority and modify work methods accordingly Convince and sometimes negotiate with external parties to accept complete proposals and programs where there is little interest in cooperating or participatingStakeholders
Convince other subject matter experts to accept new concepts, practices, and approaches May cooperate with and coordinate 3rd parties e.g. external service providers Build strong, trusting cross-functional relationships with DHL managers Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders Provide technical guidance to line managers and employeesManagement Responsibility
Individual contributor who may manage two or fewer employees May direct the work of other lower level professionals or manage processes and programs Coach, review and delegate work to lower level professionalsSkills
CRM, Customer Support, Customer Satisfaction, Customer Development, Account Management, Major Accounts, Selling, Cross-Selling, Persuasion, Customer Value Proposition, Value Added Services, Contract Negotiation, Budgets, Sales Forecasting, Business Development, Revenue Growth, Market Trends, Sales Channels, DHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation
Qualifications & Key Requirements
Education Level
Bachelors Degree
Experience Level
more than 6 years
weniger ansehen As the experts in freight forwarding, we deliver 100% assurance to our customers via a mindset that’s always looking ahead to the next commercial opportunity, predicting the next potential issue, anticipating the next global trend.
Because at DHL Global Forwarding, Freight, we’re not simply about freight forwarding. We’re about forward-thinking ways to connect people – and improve their lives.
Job purpose
Drive end‑to‑end customer implementations for DHL’s OMS solutions—ensuring operational readiness, on‑time and in‑scope delivery, robust stakeholder engagement, and sustained performance post‑go‑live. The role blends project and implementation management to maximize customer satisfaction, adoption, and value realization.Principal accountabilities
Implementation & Project Delivery
Lead and/or coordinate end‑to‑end implementation plans (scope, schedule, cost, quality), managing multiple workstreams and projects at varying stages. Develop and manage detailed project schedules and work plans; communicate timely updates and escalations; manage scope changes and risks with clear mitigation. Conduct/coordinate UAT to validate operational workflows and system setup prior to go‑live. Prepare and maintain project documentation (plans/issue logs) throughout the lifecycle.Operational Readiness & Systems
Own operational readiness checklists and system configuration tracking; coordinate with IT on development/configuration before implementation. Develop and manage detailed project schedules and work plans; communicate timely updates and escalations; manage scope changes and risks with clear mitigation. Create, maintain, and govern SOPs and supporting documentation; provide end‑user training, demos, and knowledge transfer. Stay current on OMS product capabilities and relevant visibility platforms (e.g., CargoWise, Infor Nexus) to advise fit‑gap and solution design trade‑offs.Stakeholder & Customer Management
Serve as the focal point for customers and internal stakeholders during implementation; ensure productive relationships and effective two‑way expectation setting. Facilitate cross‑regional coordination to meet customer operational expectations; deliver customer‑facing presentations and training as needed.Continuous Improvement & Best Practices
Champion adoption of OMS and DePICT project/implementation practices; contribute tools/templates that increase delivery velocity and consistency. Apply formal evaluation techniques (e.g., time‑motion studies, process mapping) to streamline processes; capture and share lessons learned across geographies. Identify, initiate, and track CI opportunities post‑go‑live/during hyper-care to enhance service levels and optimize cost‑to‑serve.Skills
Project/implementation management Expertise in key elements: Integration, Scope, Schedule,Cost, Quality, Issue Managgement & Stakeholder Communications OMS domain knowledge Visibility platforms (CargoWise, Infor Nexus) MS Excel/Word/PowerPoint Process mapping (e.g. Visio) Comfortable with DePICT (or similar PM frameworks/tools) Building implementation tools/templates to improve efficiency.Qualifications & Key Requirements
Bachelor's degree in a relevant business or technical subject 7+ years in logistics/supply chain (incl. freight forwarding and PO management), with 3–5+ years in project/implementation management. Direct exposure to customer‑facing implementations and collaboration with global teams and senior stakeholders. Fluent English language skills, both written and spoken. Team-oriented, resilient, flexible, and able to work effectively in an international environment. Added advantages: PMP / CSM /PRINCE2Location
Flexible in Europe and the US
RCS Grade
J
Your benefits
We offer excellent employee benefits, a competitive salary package and great development opportunities.
Positive work environment: Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees Comprehensive Benefits Package: We offer a comprehensive benefits package that includes health insurance, retirement plans, social counseling, generous corporate discount programs and other employee wellbeing programs. Global Exposure: Joining DHL Global Forwarding means being part of a truly global organization, providing you with the opportunity to work with diverse teams and gain exposure to international markets and practices. Work-Life Balance: We understand the importance of maintaining a healthy work-life balance, and we strive to provide a flexible work environment. Continuous Learning and Development: We invest in our employees' growth by offering training programs, coaching, workshops, and resources to enhance your skills and knowledge. Onboarding: Individual onboarding, training on the job, networking, a dedicated certified program.Interested in this position? Just click on “Apply”!
Are you curious to learn more about us?
Our official website: DHL Global Forwarding
Check out our business updates and culture: LinkedIn/ Instagram / Facebook & X
We are looking forward to your application.
DGF HR Team
weniger ansehen Location - Flexible in Europe
Job Purpose
The Senior Manager Process Excellence leads the successful adoption of the global OFR standard process and solution landscape within the region for the assigned scope of work. Guides and supports countries by providing expert analysis of processes, collecting valuable feedback, and collaborating with stakeholders to develop effective improvement roadmaps. Drives high performance in terms of productivity, quality, effectiveness, and high customer satisfaction. Monitors compliance with regulations and standards, ensuring that business practices align with relevant government, industry, and company rules. Drives a culture of collaboration and change management to facilitate smooth adoption and implementation of the global standard, ultimately achieving operational excellence within the region.
Differentiator
Strong stakeholder management capabilities with various stakeholder levels (senior management to operator), to lead projects to completion, effectively overcome resistance and manage change. Ability to apply project / process management methodologies to drive processes improvements / solve complex issues e.g. First Choice, Agile methodologies Ability to independently manage larger, complex initiatives and to deliver against them – managing effectively multiple parallel initiatives. Good understanding of and strong network in the forwarding industry, the OFR organization and related DPDHL departments Solutions-oriented, customer-centric mind-set to identify and drive relevant improvements. Ability to reflect, act as an ideation partner and offer concrete solutions to support the engineering of the ocean freight organization's future. Subject matter expert who applies advanced knowledge of job area typically obtained through advanced education and work experienceKey Responsibilities
Contribute to the development of the global standard for assigned topics by: Continuously analyzing existing processes, workflows, trainings, KPI, GSC services, solutions, systems to identify bottlenecks, inefficiencies, and opportunities for improvement. Collecting requirements / feedback / best practices from the countries with regards to the above, and providing those to the global process excellence and solutions delivery teams Supporting the global requirement prioritization process. Drive country adoption of global processes and solutions: collaborate effectively with countries in scope to develop country improvement roadmaps, focusing on achieving operational excellence in line with global standard, and follow up on the roadmap execution. (partially travelling on-site) Drive improvement OFR operations key performance indicators (KPIs). Effectively collaborate with countries to enable them to self-steer and continuously improve based on available measurements. Continuously monitor compliance and ensure our business practices and processes are compliant with all relevant government, industry and company rules and regulations Foster collaboration and change management: Collaborate with stakeholders across the organization to gain support for process improvement initiatives and drive change management efforts.Stakeholders
Work closely with the country OFR Operations Organization to drive improvements, solution adoption and process adherence Build strong, trusting cross-functional relationships and collaborate effectively with other functions on global and regional level (e.g. OFR Growht/Trade, Sales, Finance, IT, AFR etc.) Understand key stakeholders’ interests and concerns and advise accordingly. Influence / support decisions by Senior Management May cooperate with and coordinate 3rd parties e.g. external service providersManagement Responsibility
For Senior Specialist Professional:
Individual contributor who may manage two or fewer employees May direct the work of other lower level professionals or manage processes and programs Coach, review and delegate work to lower level professionalsFor Team Leader:
Supervise professional level employees (typically entry or experienced level) and may also supervise some non-professional employeesSkills:
Operations Management; Process Engineering; Business Processes; Quality Control; Net Promoter Score; Reporting; Performance Management; Process Improvement; First Choice; Change Management; Cost Reduction; Third Parties; Technology Trends; Workflow Automation; DHL Business Knowledge; Business Strategy; Market Research; Project Management; Stakeholder Management; Influencing; Feedback; Presentation & Storytelling; Facilitation; Coaching; People Development
Qualifications & Key requirements
Education: Bachelor's degree or equivalent experience/qualification
Experience: More than 5 years of experience
Location - Flexible in Europe
Job Purpose
The Senior Manager Process Excellence leads the successful adoption of the global OFR standard process and solution landscape within the region for the assigned scope of work. Guides and supports countries by providing expert analysis of processes, collecting valuable feedback, and collaborating with stakeholders to develop effective improvement roadmaps. Drives high performance in terms of productivity, quality, effectiveness, and high customer satisfaction. Monitors compliance with regulations and standards, ensuring that business practices align with relevant government, industry, and company rules. Drives a culture of collaboration and change management to facilitate smooth adoption and implementation of the global standard, ultimately achieving operational excellence within the region.
Differentiator
Strong stakeholder management capabilities with various stakeholder levels (senior management to operator), to lead projects to completion, effectively overcome resistance and manage change. Ability to apply project / process management methodologies to drive processes improvements / solve complex issues e.g. First Choice, Agile methodologies Ability to independently manage larger, complex initiatives and to deliver against them – managing effectively multiple parallel initiatives. Good understanding of and strong network in the forwarding industry, the OFR organization and related DPDHL departments Solutions-oriented, customer-centric mind-set to identify and drive relevant improvements. Ability to reflect, act as an ideation partner and offer concrete solutions to support the engineering of the ocean freight organization's future. Subject matter expert who applies advanced knowledge of job area typically obtained through advanced education and work experienceKey Responsibilities
Contribute to the development of the global standard for assigned topics by: Continuously analyzing existing processes, workflows, trainings, KPI, GSC services, solutions, systems to identify bottlenecks, inefficiencies, and opportunities for improvement. Collecting requirements / feedback / best practices from the countries with regards to the above, and providing those to the global process excellence and solutions delivery teams Supporting the global requirement prioritization process. Drive country adoption of global processes and solutions: collaborate effectively with countries in scope to develop country improvement roadmaps, focusing on achieving operational excellence in line with global standard, and follow up on the roadmap execution. (partially travelling on-site) Drive improvement OFR operations key performance indicators (KPIs). Effectively collaborate with countries to enable them to self-steer and continuously improve based on available measurements. Continuously monitor compliance and ensure our business practices and processes are compliant with all relevant government, industry and company rules and regulations Foster collaboration and change management: Collaborate with stakeholders across the organization to gain support for process improvement initiatives and drive change management efforts.Stakeholders
Work closely with the country OFR Operations Organization to drive improvements, solution adoption and process adherence Build strong, trusting cross-functional relationships and collaborate effectively with other functions on global and regional level (e.g. OFR Growht/Trade, Sales, Finance, IT, AFR etc.) Understand key stakeholders’ interests and concerns and advise accordingly. Influence / support decisions by Senior Management May cooperate with and coordinate 3rd parties e.g. external service providersManagement Responsibility
For Senior Specialist Professional:
Individual contributor who may manage two or fewer employees May direct the work of other lower level professionals or manage processes and programs Coach, review and delegate work to lower level professionalsFor Team Leader:
Supervise professional level employees (typically entry or experienced level) and may also supervise some non-professional employeesSkills:
Operations Management; Process Engineering; Business Processes; Quality Control; Net Promoter Score; Reporting; Performance Management; Process Improvement; First Choice; Change Management; Cost Reduction; Third Parties; Technology Trends; Workflow Automation; DHL Business Knowledge; Business Strategy; Market Research; Project Management; Stakeholder Management; Influencing; Feedback; Presentation & Storytelling; Facilitation; Coaching; People Development
Qualifications & Key requirements
Education: Bachelor's degree or equivalent experience/qualification
Experience: More than 5 years of experience
Build your Career. Make an Impact
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.
As the experts in freight forwarding, we deliver 100% assurance to our customers via a mindset that’s always looking ahead to the next commercial opportunity, predicting the next potential issue, anticipating the next global trend.
Because at DHL Global Forwarding, Freight, we’re not simply about freight forwarding. We’re about forward-thinking ways to connect people – and improve their lives.
Job purpose
Lead the global marketing, internal executive communications for CCO, and commercial development agenda to strengthen market positioning, accelerate growth, improve commercial effectiveness, and enhance customer engagement across regions, sectors, and sales channels.
Principal accountabilities
Lead global external communication and branding, external and internal CCO communications aligned to business growth priorities and company strategy Drive commercial development initiatives to improve growth performance, customer engagement, market penetration, and commercial execution Support global sales programs, GTOM execution, customer segmentation, and strategic growth initiatives Partner closely with Sales, Products, Sectors, and Regions to strengthen customer value propositions and commercial impact Lead internal communications and employee engagement initiatives to strengthen alignment, visibility, and execution across the commercial organization Drive customer-centric marketing programs, lead generation activities, and commercial visibility across key industries and trade lanes Support development of commercial pricing approaches, go-to-market pricing strategies, and revenue optimization levers beyond traditional product costing models Identify and drive commercial improvement opportunities focused on conversion, yield quality, customer mix, value selling, and revenue growth Lead development of sales and marketing materials, commercial playbooks, executive messaging, and customer engagement frameworks Strengthen alignment between marketing, communications, commercial priorities, and regional growth objectives Build and lead a high-performing global team focused on growth, collaboration, and commercial executionExperience, skills & Other Requirements
Strategic communication planning and execution aligned to global business priorities Strong commercial acumen with understanding of sales drivers and market dynamics Ability to influence and manage senior stakeholders in a complex matrix organization Proven leadership of global, cross-functional teams and talent development Expertise in leading and communicating large-scale transformation and change initiatives Deep understanding of brand positioning and global reputation management Strong digital and content strategy capabilities across channels and platforms Customer-centric mindset with focus on engagement and journey optimization Ability to integrate sales, marketing, digital, and functional strategies seamlessly Data-driven decision-making with focus on performance metrics and continuous improvement Education level - Bachelor Degree or equivalent experience/qualification Experience level - Minimum 8 years of relevant experience in communicationLocation
Bonn and flexible EU
RCS Grade
F
Your benefits
We offer excellent employee benefits, a competitive salary package and great development opportunities.
Positive work environment: Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees Comprehensive Benefits Package: We offer a comprehensive benefits package that includes health insurance, retirement plans, social counseling, generous corporate discount programs and other employee wellbeing programs. Global Exposure: Joining DHL Global Forwarding means being part of a truly global organization, providing you with the opportunity to work with diverse teams and gain exposure to international markets and practices. Work-Life Balance: We understand the importance of maintaining a healthy work-life balance, and we strive to provide a flexible work environment. Continuous Learning and Development: We invest in our employees' growth by offering training programs, coaching, workshops, and resources to enhance your skills and knowledge. Onboarding: Individual onboarding, training on the job, networking, a dedicated certified program.Interested in this position? Just click on “Apply”!
Are you curious to learn more about us?
Our official website: DHL Global Forwarding
Check out our business updates and culture: LinkedIn/ Instagram / Facebook & X
We are looking forward to your application.
DGF HR Team
weniger ansehen The Sales Operations and Steering Manager Europe is a critical role within the Regional Marketing & Sales team. Responsible for driving data-driven insights to enhance our sales strategies, the role leads the function to optimize performance and maximize volume growth for sales operations. You will be the key responsible contact in the Regional Marketing & Sales function for all reporting-related aspects and in this capacity, will oversee the full reporting suite, dashboards, and tools, including sales steering metrics and adoption of Sales tools and systems. Next to the key reporting activity and the supporting preparation of key sales metrics for top management meetings, you will play a central role in implementing and enhancing our Digital Transformation initiatives.
Head of Global Commercial Excellence – Data Center Logistics (m/f/x)
Flexible Location | Global Responsibility
DHL Global Forwarding enables global trade by moving time-critical and high-value goods reliably across the world. We help customers manage complexity in global supply chains through operational excellence, trusted execution, and scalable solutions.
As Head of Global Commercial Excellence – Data Center Logistics, you will drive profitable global growth across hyperscale, colocation, and enterprise data center operators, and the broader data center industry ecosystem.
Your role is to act as a senior commercial partner, shaping and expanding complex, multi‑country programs by translating mission‑critical deployment needs into scalable, executable commercial models and long‑term partnerships (this role does not manage day‑to‑day operations).
You will:
Drive global revenue and margin growth by owning the commercial strategy for Data Center Logistics and acting as trusted C-suite commercial partner to hyperscale’s, colocation providers, enterprise customers, and relevant ecosystem partners. Lead and align with global stakeholders across commercial, operating, engineering, product and business to position DHL Group as long-term, strategic partner within the global date center ecosystem. Translate deep, hands‑on knowledge of Data Center Logistics (DCL) requirements into sustainable, scalable, and executable commercial solutions across deployment lifecycles. Establish repeatable commercial playbooks tailored to hyperscale and data center environments, standardizing pricing logic, proposals, assumptions, and governance globally. Ensure strong sell‑to‑deliver alignment and act as senior escalation point for customer‑critical and commercially sensitive DCL programs. Contribute to the future growth of the Data Center Logistics commercial organization, with a clear aspiration to expand scope, capabilities, and teams in line with global demandExperience & Profile:
Proven track record in senior commercial leadership roles within Data Center Logistics industry, preferably with direct exposure to hyperscale’s and large-scale data center programs. Strong commercial expertise in enterprise solution selling for Data Center Logistics environments, including strategic pricing, complex negotiation, forecasting, and margin management. Active, in‑depth understanding of data center supply chains, deployment‑driven logistics models, high‑value equipment flows, and time‑critical delivery windows. Demonstrated ability to influence and align senior stakeholders across a global matrix organization without direct authority, particularly in complex DCL settings. Comfortable operating at executive level, leading customer workshops, and representing the business within the global date center industry.Benefits & Culture
Build and shape a high‑visibility global Data Center Logistic commercial capability supporting strategic customers and mission‑critical deployments. Flexible location and modern ways of working Culture: open, feedback‑driven, results‑oriented, and collegial—with room to challenge, grow and scale International exposure and continuous development within a leading global logistics organization.
If you want to shape the future of mission‑critical data center supply chains—driving global commercial growth while building and expanding a high‑impact organization—apply now with a CV highlighting enterprise sales, complex global deals, and scalable solution development.
Interested in this position? Just click on “Apply”!
Are you curious to learn more about us?
Our official website: DHL Global Forwarding
Check out our business updates and culture: LinkedIn / Instagram / Facebook / X
We are looking forward to your application.
DGF HR Team
#LI-GHO
weniger ansehen